Customer Experience News & Trends

Happy Customer Service Week! 5 quick ideas to celebrate

Here’s how you can celebrate National Customer Service Week.

Can you ace the top sales performer test?

Do you have what it takes to be a top seller? And if you don’t, how do you get what it takes? 

Habits that lead to sales success

“We are what we repeatedly do. Excellence, therefore, is not an art but a habit.” Aristotle was a philosopher, not a salesperson. But his message is valuable for all salespeople. 

Dump incentives in your contact center: No one’s working harder for them

It might be time stop dangling the carrot and the stick in your customer service center. Neither work all that well at motivating agents.

7 qualities properly motivated salespeople have

“Manage your emotions or they will manage you,” John Wooden, one of the most successful college basketball coaches of all time, warned his players each year. It’s a message every salesperson should recite before every sales call.

5 ways to keep more customer experience heroes on your team

The best customer care professionals are often equipped with super powers to calm, cheer and solve. And when you have a team of those heroes, you don’t want to lose anyone. Here’s how to keep the team strong.

One more reason to catch agents ‘in the act’

Here’s one more research-proven reason you want to catch agents doing something right.

3 fast ways to motivate your team today

With holiday celebrations on everyone’s minds, it might be hard to motivate them to work now. These quick tips can help.

Coaches: Take the sting out of criticism

Criticism from the boss can sting – but it doesn’t have to leave a bruise. Here’s how to help agents improve without hurting their morale.

Poor sales leads: They cost you more than you think

Every manager knows cost-effective leads are one of the keys to maximizing profit margins. But research proves poor lead management could be costing your company a lot more than hot prospects.