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Home : mobile customer service

3 trends contact centers need to watch

by Michele McGovern October 3, 2012 Comments (0)

Technology continues to change the face of customer service. Here are the latest trends that will likely cause some changes in your contact center.

Does your contact center need to offer customers a smartphone app?

by Michele McGovern January 25, 2012 Comments (0)

Is it time for your customer service to go mobile? New research sheds some light on the answer.

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Contributors

Ken Dooley

Ken joined Prentice-Hall as an assistant editor and later became editor-in-chief of… MORE

Michele McGovern

Michele's a journalist with decades of experience working for local and national… MORE

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Customer Experience Insight, powered by SuccessFuel, provides the latest marketing, sales and customer experience news and information for professionals in the trenches. Rather than simply regurgitating the day’s headlines, Customer Experience Insight editorial staff delivers actionable insights, helping marketing, sales and customer experience professionals understand what is and isn't working to grow their business and retain more customers.

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