Customer Experience News & Trends

5 cheap ways to keep service pros happy

Studies show when front-line customer service pros are happy, they’re contagious: Customers (even those calling with complaints) will be pleasant, too. That has to be reason enough to keep your service reps smiling.

Things to tell contact center reps that prevent turnover

If you want to avoid one of the biggest issues facing contact center leaders, you want to talk about the following six things more often.

Your company making this fatal planning flaw?

For decades, companies have insisted upon forecasting as a method of planning for almost every department. New research reveals that could be costing companies more than it’s earning them. 

High-risk sales models that get results

Determining which sales model makes the most sense for your business is a little like trying to balance a scale – every change you make on one side is bound to have an impact on the other. 

Overcome the biggest obstacles to closing

New research confirms in the majority of cases, when there’s a significant lapse in closing rates, it’s not them … it’s you. 

5 potential holes in your sales-management strategy

When consultants are called in to evaluate sales-management strategy, here’s what they look at first.

Study reveals hidden key to sales efficiency

All veteran sales managers have one thing in common, according to new research.

How one company used its intranet to improve, well, everything

Looking to set up an intranet or get some real value from the one you already have? Here’s how one company used its intranet as a path to success.

5 no-cost ways to increase your company’s web traffic

Driving high-probability prospects to your company’s website doesn’t have to be expensive, provided you use these five tactics: