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3 ways to build customer trust in the new year

by Michele McGovern December 24, 2020 Comments (0)

One more casualty of 2020: Customer trust.

4 best practices to balance technology and the human touch

by Michele McGovern May 15, 2020 Comments (0)

What’s more important to the customer experience – the latest technology or the human touch?

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Contributors

Ken Dooley

Ken joined Prentice-Hall as an assistant editor and later became editor-in-chief of… MORE

Michele McGovern

Michele's a journalist with decades of experience working for local and national… MORE

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ABOUT CUSTOMER EXPERIENCE INSIGHT

Customer Experience Insight, powered by SuccessFuel, provides the latest marketing, sales and customer experience news and information for professionals in the trenches. Rather than simply regurgitating the day’s headlines, Customer Experience Insight editorial staff delivers actionable insights, helping marketing, sales and customer experience professionals understand what is and isn't working to grow their business and retain more customers.

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