Customer Experience News & Trends

Three ways to use Spring (yes, it’s finally here) to motivate

Contact center agents might find it harder to stay focused on work now that a long-awaited Spring is here. Don’t fight it, managers  – use the season change to meet goals and boost morale.

3 ways to keep your best people happy (and in their seats)

How many of your best employees do you think are looking for another job right now? This answer may shock you.