Customer Experience News & Trends

Should you tweet in 2013?

Knowing that tweets on Twitter have hurt the reputations of celebrities, athletes and companies, you have to wonder if it’s a viable customer service tool. This statistic may help you decide what to do with Twitter in 2013.

4 things the best online service providers do right

The personal touch isn’t the only factor in your customer service reputation. What you do online is a huge factor. Here’s how the best get it done right.