Tweak your online customer service just a little and you’ll likely curb calls to customer support professionals a lot. Here’s what to do:
Home : live chat
What customers want from live chat – and 5 ways to deliver
Customers insisted live chat would make their online experience better. So you delivered — and now they have higher expectations. Here’s what they want and how you can make them happy.
When live chat is most effective in the customer lifecycle
Live chat conversations can be used in nearly every step of the customer lifecycle – but some contacts are more effective than others.
Research: Live chat seriously pays off (even for B2Bs)
Live chat features aren’t just for B2Cs anymore. They’re showing serious bottom line benefits for B2Bs, too.
