Jordy Leiser

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Who’s failing at customer service on Facebook?

by Michele McGovern April 2, 2012 Comments (0)

Now that many contact centers are active helping customers via Facebook, the question is, who’s doing it right?

What contact centers can learn from Cyber Monday

by Michele McGovern December 5, 2011 Comments (0)

This year’s Cyber Monday proved to be a boon for business – and this lesson for contact centers.

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Contributors

Ken Dooley

Ken joined Prentice-Hall as an assistant editor and later became editor-in-chief of… MORE

Michele McGovern

Michele's a journalist with decades of experience working for local and national… MORE

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Customer Experience Insight, powered by SuccessFuel, provides the latest marketing, sales and customer experience news and information for professionals in the trenches. Rather than simply regurgitating the day’s headlines, Customer Experience Insight editorial staff delivers actionable insights, helping marketing, sales and customer experience professionals understand what is and isn't working to grow their business and retain more customers.

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