Customer Experience News & Trends

Do agents feel good about their work?

If agents feel good about their work, expect your company to perform better. Here’s serious research that proves the power of an engaged workforce.

3 secrets to better listening

Whether you’re in a position to help customers, employees or colleagues, your ability to listen is the key to doing it well. Pump up your listening skills with these three tactics.

Does it seem like no one cares? 3 ways to beat apathy

Who cares? Hopefully, everyone on your contact center team cares. But if apathy starts to set in, here are three tips to beat it.