What’s the difference between a good and a great customer mean to your company? It’s serious business, and contact center pros are at the heart of it.
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How technology made training more important than ever
Blame technology for the extra training you have to do. Then use our tips on the three best times to train agents.
The newest service ‘Champs’ – and why they’re at the top
Find out who tops the list of customer service champions this year.
