Customer Experience News & Trends

Take back your time: Know when ‘good enough’ is good enough

Sometimes ‘good enough’ is a lot better than taking any more time to improve on the task, project or situation. Here are ways to know when to let go.

5 ways to get everyone focused on work (not phones, email, gossip …)

Distractions, interruptions and crises hurt contact center productivity every day. Here are five ways to get everyone focused on what’s important.