Customer Experience News & Trends

What a happy customer means to the bottom line [Infographic]

If you don’t have enough reasons to make customers happy, here’s one you can put at the top of your list: 

What’s your customer loyalty status?

Loyalty has never been easy to win. It’s even tougher to maintain now that people can change any relationship status as quickly as they can log into social media.

11 ingredients that bake up wicked-awesome customer communications

Have you ever baked a dessert only to taste it and immediately realize you forgot an essential ingredient? It can cast a pall over the entire meal. Well, the same can actually be said of your customer communications: One missing ingredient can spoil the party.