Customer Experience News & Trends

7 phrases customers love to hear

In the customer experience, too much kindness is never enough. 

4 things customers hate about service – and how you can be better

You work hard to deliver great customer experiences. Yet, most customers say service is getting worse. Here’s what they hate most – and how you can do better. 

New insight: Build customer loyalty by matchmaking

Contact center leaders may want to play matchmaker when it comes to improving customer service. Here’s why it could work.