Customer Experience News & Trends

How happy are your agents?

If contact center agents are unhappy, leaders may never get a chance to do something about it before they walk out the door. Why?

Could training increase turnover in your contact center?

Training makes agents smarter and better equipped to help customers. But  there’s this one downside.

Are you missing this opportunity to motivate agents?

One of the most effective – and potentially inexpensive – ways to motivate call center staff is often overlooked. Here’s how to leverage it in your call center.

What’s the most effective way to motivate call center agents?

Many attempts at motivating call center professionals come up short because they don’t hit the mark. So how do you know what’s effective without trying everything first? Use this guide.