Almost 70% of customers who’ve had a positive customer experience would recommend you to others, according to research compiled by Groove. They’re ready and willing to give you a shout out in social media, talk about you at dinner with friends, text their co-workers or even call their mother to say you’re great. Problem is, most […] [MORE]
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7 essential customer service skills – and how to improve them
Customer service leaders usually look for these skills when hiring. Even when they hire them, they’ll want to help employees improve the skills. Our friends at Groove have gathered data on the seven most critical skills for customer service professionals – and we’re sharing tips on how to hone each. 1. Empathy Empathy is critical […] [MORE]
Here’s proof customer service is most critical part of your company
Without great customer service, your company could sink! Scary, but research-proven true. Here’s what you need to know (and do).
