Customer Experience News & Trends

5 ways to keep more customer experience heroes on your team

The best customer care professionals are often equipped with super powers to calm, cheer and solve. And when you have a team of those heroes, you don’t want to lose anyone. Here’s how to keep the team strong.

Can you build customer loyalty through self-service?

Is self-service self serving, or can you really build customer loyalty through it? 

Customers don’t trust as much as they used to – and what you can do about it

Customers’ trust in businesses has declined, but contact center professionals are in the right seat to win it back.