Customers will call less if you put more emphasis on this one under-emphasized contact center tool.
Home : Forrester Research
Where should you put your resources – phone, online or web-based help?
This new research on how customers like to contact companies can help you decide where to budget next year’s resources.
3 ways to get social media right
Social media may have been Marketing’s brain child, but customer service professionals are making it a powerful business tool. Here’s how contact center agents can get it right.
