Customers need agents to be confident so they know they’ll be well taken care of. Here are three ways to exude that kind of confidence.
7 things that kill customer satisfaction
February 24, 2012 Comments (0)
Most customers still call the contact center. This is what drives customers crazy about making those calls.
No money? No problem! Motivate with these 3 no-cost tactics
June 10, 2011 Comments (0)
Morale is down, but it doesn’t take cash to bring it up again.
