Customer Experience News & Trends

4 best practices to balance technology and the human touch

What’s more important to the customer experience – the latest technology or the human touch? 

What will the 2019 customer experience look like? 11 predictions

Customers are fickle, and you can only wonder what they’ll want or do next. But this might help you stay ahead of their needs and on top of the experience: 11 expert predictions on customer service for 2019.