Training’s the best way to improve performance, but most contact center leaders skip this one step that can maximize effectiveness.
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Hassle-free ways to make agent training more effective
One short, small step can make agent training better – and only 23% of contact center leaders do it.
Why most contact center leaders don’t even know if their training works
Is your training as effective as it should be? There has to be a better way to measure it than this.
