Most front-line employees are fairly happy. But is “fairly happy” enough to keep customers happy?
Home : employee engagement
Most employees don’t care: 5 ways to get them engaged
Just one in four of the employees who deliver your customer experience really care about the job, customers and company. It’s unsettling, but you can avoid the turmoil disengagement can cause.
Are employees engaged? If not, customer experience will suffer
Do all of your employees care about their work, the company and its customers? They better, or the customer experience will suffer.
7 ‘bad boss’ moves – and how to steer clear of them
No contact center leader wants to be a bad boss. But if you pick up some poor habits, you might become one.
Who’s the boss? Many agents don’t know
Many contact center agents don’t know who the boss is – and it’s hurting morale and productivity. Here’s what researchers found is wrong.
Contact center agents should be the most engaged employees ever: Here’s why
Good news: Contact center agents are more devoted to their jobs than other company employees – and the reason is …
