Customers like email. But are yours worth reading?
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4 email best practices to boost sales
Email is the easiest way to stay in touch with customers. And if done right, it’s a valuable tool for selling more to customers.
4 bad habits Customer Service needs to kick
Most customer service operations are plagued by at least one bad habit that customers hate. Do you commit any of the following?
7 writing skills you’ll need to please customers
Get ready to write! Customers will increasingly type, not call, in the coming years.
The sweet spot: 7 things millennials want from email, how to give it all to them
Millennials are notoriously complex customers — they’re digitally savvy and one of the most highly engaged and social demographics to date. In short, they can represent the most ideal and frustrating customer segment all rolled into one.
3 ways to get your customer experience message right
There’s a lot of buzz about the importance of empathy and why businesses must harness it to improve their customer experience (CX) and build loyalty. Yet what’s largely missing from the equation is what being empathetic means for customer-obsessed brands, and how to embrace and effectively create it.
11 phrases that have no place in customer conversations
What you say to customers leaves a lasting impression of you and your company. That’s why it’s important to choose your words carefully.
Are you offering too much customer service? Best way to find out
Most companies feel compelled to be everywhere and everything when it comes to customer service. But there’s a breaking point at which too much service turns bad.
Top reasons customers opt out – and how you can keep them interested
Customers’ patience with your communication has its limits. Here’s what takes them to the breaking point — that is the point at which they want to opt out and/or end the relationship.
The No. 1 way customers want you to contact them
Customers still want to call you. But when you want to tell them something, this is how they prefer you do it.
