Dimension Data 2011 Global Contact Center Benchmarking Report

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Home : Dimension Data 2011 Global Contact Center Benchmarking Report

What’s more important – cutting costs or improving customer experience?

What do executives say – is it more important to cut costs or improve customer experience in order to increase profits?

How important is social media to contact centers now?

by Michele McGovern July 20, 2011 Comments (0)

Think social media is a passing trend in customer service? New research might change your mind – and social media plan.

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Ken Dooley

Ken joined Prentice-Hall as an assistant editor and later became editor-in-chief of… MORE

Michele McGovern

Michele's a journalist with decades of experience working for local and national… MORE

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Customer Experience Insight, powered by SuccessFuel, provides the latest marketing, sales and customer experience news and information for professionals in the trenches. Rather than simply regurgitating the day’s headlines, Customer Experience Insight editorial staff delivers actionable insights, helping marketing, sales and customer experience professionals understand what is and isn't working to grow their business and retain more customers.

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