Customer Experience News & Trends

Road-tested ways to get better customer feedback

Get better customer feedback with surveys that make them want to respond. Here’s what – and what not – to include:

Do customers want to b!*ch or praise when they fill out surveys?

Good news: Customers don’t just want to b!*ch when they do your surveys. Here are the real reasons.

Ask this one question to gain customer loyalty

Ask one question like this in a customer survey and you can immediately build loyalty.