So, you can’t interact with customers these days. That doesn’t mean you can’t make the customer experience feel intimate. Here’s how to sweeten the experience while social distancing.
Home : Customer service
AI is changing the customer experience: What you need to know
Customers expect a genuine experience. So what will Artificial Intelligence (AI) do to genuine customer experiences?
Top 11 customer service tips that will never fail you
As much as customer service has evolved, some of the most basic practices are still the most powerful.
5 intelligent ways to handle irate customers
Irate customers can trigger some angst in the people trying to help them. When those volatile situations come your way, here are five clever strategies for handling them.
Hire people customers will love: 4 proven tactics
Good customers like your products and services. Better customers like your company. But the best, most loyal customers love your people. Do you hire people your customers will love?
3 keys to putting the personal touch back in customer service
Self-service just might be overrated. In fact, the late comedian George Carlin predicted the kind of experience it would lead to:
15 words customers hate to see and hear
Using the wrong words will ruin the experience anywhere along the customer journey.
4 ways to make one-on-one customer service as good as it can be
Could the best way to win over customers be the old-fashioned way? Here’s one company that proves personal, one-on-one customer service — not the high-tech, low-touch kind — is still the champ.
What millennials really want — and 5 ways to deliver
Millennials have incredible buying power — and you can win their business and loyalty through customer service. Here are five ways to build a customer experience that impresses them.
7 ways to improve your customer service reputation
Is your company’s reputation for great customer service really important? Only if you want to boost sales.
