Customer Experience News & Trends

How to manage your customer reviews

Good or bad customer reviews, you have to do more than wait for them. You have to manage them — and here are six best practices for doing that.

Be as good as Amazon: 3 keys to handling customer reviews

Whether you give customers the opportunity to review you or not, they’re going to do it. So let them go at it – and then react as well as the leading online retailer.