Customers building rapport with you is one thing. But outright flirting — or worse, sexual harassment — is another. Here’s what to do when customers go too far.
Home : customer relationships
10 proven strategies to connect with customers before, during & after they buy
It’s critical to spend time with customers beyond the initial transaction, providing value and building engagement and alignment.
23 of the best things to say to an angry customer
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
Is your sales team guilty of these customer relationship killers?
Once customers begin to use a product or service, they’re going to be anxious to see positive results. They may also have challenges and problems, and if they have nowhere to turn to get answers, because their salesperson is busy closing other deals, it leaves a bad impression.
6 things driving your customers crazy
What drives customers crazy?
5 ways to revitalize the buyer/seller relationship
Salespeople face suspicion and rejection daily. Prospects often ask them to answer a ton of questions, reveal proprietary information, and spend hours on projects that may never occur or may be awarded to another supplier.
B2B relationships lack trust, loyalty: 3 ways to rebuild now
Many B2B customer relationships are at risk. Trust is low. Loyalty is waning. Fortunately, you can still win it.
9 rules for dealing with difficult customers
Most customers are reasonable human beings who treat the companies with which they do business with dignity and respect. Then there’s everyone else.
6 ways to have fun with the customer experience
Good business doesn’t have to be all business all the time. In fact, the customer experience can benefit from some funny business as well.
Building ’emotional connections’ could be the most important thing you do this year
If you aren’t using emotional connections to build customer loyalty, you’re wasting time, according to new research.
