You think you have the customer experience nailed, then BAM! Customers complain that you missed the mark by a mile. Why?
Home : customer feedback
Surveys are good, but this is better
Surveying is a must if you want to improve the customer experience. But this is an even better approach:
7 red flags your customer service needs a tune-up
Is your customer service ready for a tune-up? Here are seven signs it’s time.
80% of customers want you to do this
About 80% of your customers are waiting for you to do something. Yet, many companies are falling short in this area.
Better customer feedback starts with this …
If you care about the customer experience, you probably love customer feedback. That’s great, but there’s an even better way to get the full view of what your customers want and need.
Is your sales team guilty of these customer relationship killers?
Once customers begin to use a product or service, they’re going to be anxious to see positive results. They may also have challenges and problems, and if they have nowhere to turn to get answers, because their salesperson is busy closing other deals, it leaves a bad impression.
Everything seem great? Your feedback could be lying to you
If your customer feedback is consistently positive, you might want to consider that a problem.
5 steps to win love for (and responses to) your surveys
Customers don’t give feedback at the pace you’d like because surveys aren’t as easy as you think they are. It’s time to change that.
The danger in the complaints you aren’t hearing
Customer complaints can help you remedy recurring problems, rebound to build loyalty and improve the overall experience. Unfortunately, you likely miss a lot of those complaints.
4 reasons customers won’t take your surveys — and 5 ways to get a better response
If you send surveys, and don’t get many responses, the problem is more likely your design, not your customers.
