Most front-line employees are fairly happy. But is “fairly happy” enough to keep customers happy?
Home : customer engagement
4 unique ways to engage customers
Many companies turn to innovation and automation to improve the customer experience. But there’s a better route to take.
B2B relationships lack trust, loyalty: 3 ways to rebuild now
Many B2B customer relationships are at risk. Trust is low. Loyalty is waning. Fortunately, you can still win it.
The one thing customers care more about than their problems
When customers have a problem, you’d think that would be the main thing they cared about. But new research suggests one thing is more important.
Why customer engagement matters — and how to make it better in 2017
What impresses customers more than anything? More than 90% of customers agree that it’s …
