Customer Experience News & Trends

3 keys to become a customer-centric company

Stop imagining and make it happen. “The problem often is none of us have the same shared vision of success with customers,” says Patrick Morrissey, CMO of Altify. “You can reach customer-centricity when everybody understands and works toward the long-term goals.” How do you get there? When you help everyone attain the mindset, skill set […] [MORE]