Customer expectations are rising faster than steroid use in Major League Baseball (MLB) – and companies are responding even slower than the MLB. Wait much longer to meet customers’ new expectations and your company may see its reputation tarnished, too.
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5 ways to keep more customer experience heroes on your team
The best customer care professionals are often equipped with super powers to calm, cheer and solve. And when you have a team of those heroes, you don’t want to lose anyone. Here’s how to keep the team strong.
