Your service professionals – who probably have more contact with existing customers than salespeople – are in the perfect position to help boost revenue. Here’s why, plus how to prepare them to do it.
Home : cross sell
Who says the contact center is a ‘cost center’?
Contact centers have long tried to shed the image of “cost center.” Has it worked?
4 key metrics to determine your sales potential
Can sales be improved? How do I do it? With that in mind, here are four quantifiable measures any manager can use to uncover hidden opportunities and boost the bottom line:
How customer service agents can make sales in 3 steps
Customer service pros need not fear trying to sell. This 3-step plan can help them ease into up- or cross-sells.
4 opportunities to meet customers’ needs
Nearly every conversation with customers is an opportunity to fill a need. Use these opportunities wisely.
