Feel like you’re drowning in a sea of contact center woes? This research proves you aren’t alone – and you can paddle out of some of it.
Home : Coveo
How long should new agents train?
How long does it take for most new contact center agents to get up to speed?
What are your odds of a successful sale? Here’s the answer
Contact center agents talk to customers more than anyone, so it makes sense for them to cross- or up-sell. What are the odds they’ll be successful?
Is your database as useful as it should be to agents?
It’s vital to have a strong database for agents to access. Is yours as useful as it should be? Here’s what researchers found.
