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Home : Corporate Visions

Apologize the right way – and customers will love you

by Michele McGovern May 13, 2019 Comments (1)

You screwed up, and it’s time to apologize.

Customer loyalty depends on the answers to these 6 questions

by Michele McGovern November 26, 2018 Comments (0)

Customers have infinite options, so why should they continue to choose you?

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Contributors

Ken Dooley

Ken joined Prentice-Hall as an assistant editor and later became editor-in-chief of… MORE

Michele McGovern

Michele's a journalist with decades of experience working for local and national… MORE

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ABOUT CUSTOMER EXPERIENCE INSIGHT

Customer Experience Insight, powered by SuccessFuel, provides the latest marketing, sales and customer experience news and information for professionals in the trenches. Rather than simply regurgitating the day’s headlines, Customer Experience Insight editorial staff delivers actionable insights, helping marketing, sales and customer experience professionals understand what is and isn't working to grow their business and retain more customers.

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