Customer Experience News & Trends

4 signs an applicant will be your next customer service hero

Not everyone who works in Customer Service should be in Customer Service. So how can you find your next service hero in the pile of applications? Follow these guidelines.

4 keys to recruiting the best agents out there

When you must hire, you want to bring on agents who will mesh with your existing staff, bring something new to the table and be productive. These recruiting tips can help.

Who’s beefing up staff in 2011 and who isn’t

It may be tougher to find qualified applicants for your contact center this year. Here’s why.