Customer Experience News & Trends

Desk yoga (that won’t make you look ridiculous) for when you need to relax

If you’re feeling sluggish, stressed or overwhelmed, some inconspicuous yoga at your desk really will help.

3 signs morale stinks in contact centers — and what you can do about it

Morale issues often start with one person, spreading like wildfire through the contact center. Here’s how to spot and stop issues quickly.

Turn grumps into contact center champs

Contact center leaders, watch out: You may have more unhappy agents on your hands than you think.

5 ways to get everyone focused on work (not phones, email, gossip …)

Distractions, interruptions and crises hurt contact center productivity every day. Here are five ways to get everyone focused on what’s important.

Got clutter? Why it leads to problems – and 4 steps to a healthy cleanup

Workspace clutter is more than an eyesore. It can lead to contact center mishaps.

Zoning out? 3 ways to stay alert and focused

Got the yawns? Reading the same thing over and over and it still doesn’t sink in? When you zone out, try these tips.

Two unique ways to boost productivity and morale

The next time you need a fresh way to ignite productivity and boost morale, try these two ideas.

Why immediately responding to email is a bad idea

Here’s why you don’t want agents immediately responding to email.

You might as well have come to work drunk if you did this

You wouldn’t knock back a few beers before coming to work at the call center. But if you did this, you might as well have hit happy hour.