Customer Experience News & Trends

Plan on hand-holding buyers still wary of the economy

Almost two-thirds of Americans believe a “double-dip” recession is imminent. And that’s not nearly all, according to a recent survey. 

Is Apple risking its rep with new advertising ploy?

Apple wants to patent technology that would allow it to display advertising on just about everything with a screen. It’s also exploring ways to force consumers to view the ads, whether they want to or not.

Why ‘Made in the U.S.A.’ is sooooo good for business right now

The simplest ideas are often the best ones. And three recent surveys from Gallup, Yankelovich and BIG Research prove why one of the oldest selling tools in the book is making a major comeback.