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Is it OK to say ‘No problem’ – or does it turn off customers?

“No problem.” Sounds innocent enough, but if you say it to customers do you hurt satisfaction?

3 customer service stories so good they’re scary

by Michele McGovern October 31, 2011 Comments (0)

Forget tricks. It’s all treats today on ContactCenterNews. Here are three customer service stories that are so good it’s scary.

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Contributors

Ken Dooley

Ken joined Prentice-Hall as an assistant editor and later became editor-in-chief of… MORE

Michele McGovern

Michele's a journalist with decades of experience working for local and national… MORE

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Customer Experience Insight, powered by SuccessFuel, provides the latest marketing, sales and customer experience news and information for professionals in the trenches. Rather than simply regurgitating the day’s headlines, Customer Experience Insight editorial staff delivers actionable insights, helping marketing, sales and customer experience professionals understand what is and isn't working to grow their business and retain more customers.

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