Customer Experience News & Trends

5 of the worst customer service policies

Some companies forget that old adage, “The customer is king” – and it’s part of the reason why they don’t get rave reviews for Service.

5 of the best customer service policies

Some companies really exist by the adage, ” The customer is king” – and it’s why they’re considered the best service providers.

What customers hate most about calling your contact center

When you pick up the phone, customers might already be unhappy because …