Customer Experience News & Trends

Home : complaints

4 ways to turn Customer Service into a profit machine

by February 6, 2015 Comments (0)

If you want to see profits increase this year, focus on improving customer service. Here’s why.

3 great ways to handle customer complaints on Twitter

by January 16, 2015 Comments (0)

Few things travel faster than bad news — especially when Twitter is the mouthpiece. So when customers take their gripes to the limited-word social media site, you want to get in there fast.

6 sane ways to deal with tough customers

by November 14, 2014 Comments (0)

Difficult customers can drive even the calmest customer service pro a little crazy. Fortunately, there are ways to maintain sanity and a strong relationship when dealing with the toughest of the tough.

5 signs your service secretly stinks (and how to fix it)

by November 25, 2013 Comments (0)

Customers know bad service in an instant. But to those of us directing the customer experience, bad service can be harder to spot.

Pages: 1 2

Lessons from Obamacare: What to do after you screw up

by November 11, 2013 Comments (0)

You know it’s bad when the president of the United States has to apologize to the American people. Your company may never screw up the customer experience on the same scale as the Obamacare website debacle, but you can learn a lot from it about how to respond after a huge misstep.

6 steps to better customer feedback

by February 12, 2013 Comments (0)

Customer feedback can help improve every aspect of your operations — if you gather, analyze and actually use it well. Here’s how to do it:

Top tactics for dealing with customer complaints

by December 25, 2012 Comments (0)

Football coaches devoted to the running game have a saying: When a quarterback throws a pass, three things can happen – and two of them are bad.” When customers aren’t happy, three things can happen, and two of them are bad, says William T. Brooks, author and sales consultant:

Why new customers defect

by October 24, 2012 Comments (0)

Research shows that it’s rare that a customer will drop you because of the quality of your product or service.

Strategies for dealing with customer complaints

by June 9, 2009 Comments (0)

Football coaches have a saying: “When a quarterback throws a pass, three things can happen – and two of them are bad.” When customers aren’t happy, whether it’s because the product doesn’t work, they were oversold, or service was poor, three things can happen – and two of them are bad: