If you want to see profits increase this year, focus on improving customer service. Here’s why.
Strategies for dealing with customer complaints
June 9, 2009 Comments (0)
Football coaches have a saying: “When a quarterback throws a pass, three things can happen – and two of them are bad.” When customers aren’t happy, whether it’s because the product doesn’t work, they were oversold, or service was poor, three things can happen – and two of them are bad: