“No” is the most common word in sales. Most prospects may say “no” the first time your company calls. They’ll say “no” to some of the commitments you need from them to move a sale forward. They may say “no” at the end of your presentation.
Home : communications
Do customers want a chat or a chatbot?
Customers like to chat with you and your chatbots, but what do they like more?
5 things you should never, ever say to customers
A few words can destroy a customer experience in a millisecond. Anyone who works directly with customers must choose their words carefully — and these are some to avoid.
5 holiday office party mistakes — and how to avoid them
Whether you look forward to or dread the contact center holiday get-together, you’ll want to avoid these party mistakes.
