Customer Experience News & Trends

One history lesson agents should know

Most customers don’t want you to forget a thing. Here’s why you want to start taking better notes.

When’s your best opportunity to gain customer loyalty?

As a contact center pro, you hold the key to customer loyalty. But when is your best chance to win it?

Do you reward customers enough?

Think you give customers enough respect, help and reasons to come back? Here’s what they think.

How customers show the love for your company

Customers who have great experiences with your contact center will show the love. But how?

The brands customers can’t live without – and the reasons why

Many customers say they can’t live without certain brands. Does your contact center support one of them?

4 reasons your customers are so angry

Customers are angry, but not at you. Here’s why.