You can put all kinds of money, resources and effort into creating a great customer experience, and a bonehead leader can ruin it in a flash – just by doing what he always does. These bad habits are killing the customer experience:
Home : Cigna
6 moves that harm – not help – the customer experience
Your efforts to improve the customer experience may actually sabotage it – something that happens in businesses more than many realize. And we’re going to show you some major mistakes you must avoid.
