Customer Experience News & Trends

Is there a bully in your contact center?

Contact center pros are supposed to be nice, right? Sure, but there’s still probably some bullying going on.  Here’s what to do.

7 fears that keep agents up at night

What keeps agents on edge at work and up at night? A new survey reveals employees’ worst fears.

Buzzwords that drive your agents and customers nuts

Agents’ eyes will glaze over, and the words they hear will likely lose their meaning when these buzzwords are used.

Hire me: Mom says I’ll be great! (and other tales from job candidates these days)

Contact center job candidates want their resumes to stand out. Surely, these quirky applications did.