Customer Experience News & Trends

Oh s**t! Is it OK to curse at work or with customers?

Is it ever OK to swear at work within earshot of customers, colleagues or the boss?

Turn down the temperature before no work gets done!

When you want to boost productivity, turn down the thermostat. Here’s why.

8 management habits to break today

Agents aren’t motivated? Leaders may be to blame if they have any of these bad habits.

Top 5 rude office behaviors

We all have our quirks, but how many of them qualify as the top rude behaviors seen in a contact center?

10 dumbest excuses for being late to work

Some people come up with better excuses for being late than others. Either way, nearly everyone has done it.