Customer Experience News & Trends

15 things you should never do with customers

You’ve seen — and probably avoided — all the things you should never say to customers. Now it’s time to add to your “what to avoid” list some things you could do that would ruin the customer experience and likely kill the relationship.

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10 phrases that annoy customers

You talk business all day and clichés fit the bill at times. But some things are better left unsaid nowadays.