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Why chat fails – and what you can do to avoid it

by Michele McGovern April 15, 2011 Comments (0)

Online chat has turned into a serious contact center function. But customers aren’t as pleased with it as the other channels. Here’s why:

Do customers want to ‘chat’ with you?

by Michele McGovern December 3, 2010 Comments (0)

Do customers on your website want to chat or be left alone?

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Contributors

Ken Dooley

Ken joined Prentice-Hall as an assistant editor and later became editor-in-chief of… MORE

Michele McGovern

Michele's a journalist with decades of experience working for local and national… MORE

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Customer Experience Insight, powered by SuccessFuel, provides the latest marketing, sales and customer experience news and information for professionals in the trenches. Rather than simply regurgitating the day’s headlines, Customer Experience Insight editorial staff delivers actionable insights, helping marketing, sales and customer experience professionals understand what is and isn't working to grow their business and retain more customers.

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