Customer Experience News & Trends

7 examples of body language that destroy sales

When it comes to communication, body language is just as important as the words you speak. And poor body language will cost you sales, no matter how great your pitch is.

Your most powerful customer experience tool — straight from the barista

When you need ideas to up your customer experience game, look no further than your local Starbucks barista. They’re capitalizing on one of the most powerful tools.

Body language: 5 ways to tell what customers really mean

Customers often say one thing and mean something entirely different — and expect you to satisfy some unsaid need. Fortunately, you can read intent in body language. Here’s what to look for.

Body language: 6 moves that turn customers away

Body language speaks louder than actual words. When you or colleagues meet with customers, what your body says may be hurting business.

4 ways to find the best customer service employees

Hiring the right customer service pro might be a tougher job than finding the CEO. After all, front-line employees — not the top boss — are usually the face of the organization to customers. Here’s how to find the best.

Bad buzzwords, body language top our 10 best story list of 2013

What better way to ring in the New Year than by looking back at the 10 most popular Customer Experience Insight articles of 2013? The list starts with the worst buzzwords and body language to use around customers.

Body language secrets: 4 ways to project confidence before saying a word

If you want customers to believe in you and your products, you need to project confidence from the moment you come in contact with them.