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Handling customer screw-ups

by Jim Giuliano November 12, 2012 Comments (0)

A customer has made a blunder, and maybe even blamed you for it initially. Now the truth comes out. How do you handle it?

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Customer Experience Insight, powered by SuccessFuel, provides the latest marketing, sales and customer experience news and information for professionals in the trenches. Rather than simply regurgitating the day’s headlines, Customer Experience Insight editorial staff delivers actionable insights, helping marketing, sales and customer experience professionals understand what is and isn't working to grow their business and retain more customers.

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