Customer Experience News & Trends

Build a better customer experience through feedback: 8 best practices to follow

When you understand your customers’ needs and wants, you can weave those into the ideal experience. Here’s how to get that necessary insight and act on it so customers stay loyal, and your business flourishes.

How 6 companies used social networking to revolutionize sales

Some sales organizations are skeptical of social networking’s ability to increase revenue. But these six no-cost business models prove it’s a resource every salesforce can capitalize on: